Understand the existing setup
Review hosting, software, licensing, access and current support. Identify the forms, products and other parts the business depends on.
Website care
Keep your website in step with your business.
Products change, staff move on and the website keeps needing attention. There are practical details around it too: where an enquiry goes, who can make an update and what happens when something needs investigating. We put an agreed scope and a clear point of contact around that work.
Let's talk
A working homepage is only part of the picture.
A product can be out of date while the site still loads. An order notification can need attention even when checkout appears normal. We look at the parts the business relies on, the existing setup and who is responsible for them, then agree the upkeep and changes that belong in the care plan.
What the work
can include.
We agree which parts will help with the job in front of you. These explanations show what the work is there to do for the business and the people using it.
- Hosting and migration planning
Work out where the website and domain services live, and plan any agreed move around those dependencies.
- Website and plugin maintenance
Look after the agreed software setup and check the important website paths after changes.
- Backups and monitoring within the agreed plan
Define what is backed up, how recovery is checked and who acts on monitoring within the agreed plan.
- Content, team and product updates
Keep the practical business information current through the types of updates included in the arrangement.
- Technical troubleshooting and enquiry-path checks
Investigate problems in the route from reading to enquiry, including notifications and the records around them.
- Clear ownership, access and handover records
Make access, provider responsibilities and the next handover understandable to the people involved.
A scope that fits the job.
Support for an existing website or ongoing care following a build. The agreement defines the platform, included updates, response expectations and any separately priced development. SEO and substantial content work are agreed in their own scope.
Where your input matters. We work through access, current providers and the important business routines with you. Together we agree which changes need your sign-off, who owns each part and how support requests should be handled.
A few useful answers.
Can you look after a website someone else built?
Often, yes. We first review the site, hosting, licensing and access, along with what the business needs from it. That lets us agree a scope with a clear understanding of the existing setup.
Are content updates included?
Where they are part of the agreed plan. We define the kinds of routine updates covered, how requests are handled and when a larger addition needs its own scope.
Is SEO the same as maintenance?
They overlap, but have different purposes. Maintenance looks after the site; SEO investigates search visibility and the content and technical work that supports it.
How the work takes shape
Know what is being looked after.
An existing website comes with its own platform, access, history and dependencies. We establish the setup and the business routines around it, then agree who is responsible for the upkeep and changes.
Make the arrangement clear
Set out the included maintenance and routine updates, how issues are raised, response expectations and the work that needs a separate scope.
Keep a useful record
Record the agreed changes, checks and responsibilities. Give the next update or investigation a starting point that does not rely on memory.
In the work
See the detail
in context.
BCA Australia's order-email investigation and The Rural Shop's product-display and promotional updates show the practical detail within website care. Our BCA work covered content, search, hosting and maintenance.
Useful guides
Understand what goes into the work.
Know which parts keep the website working and who is responsible for them.
SEO & website care
Website care and search have different jobs.
Why keeping a site maintained and improving its visibility need a clear scope of their own.
Read the guideWebsite care
Hosting, domains and DNS: know what lives where.
A clear account of the services behind your website makes changes, renewals and support easier to manage.
Read the guideWebsite care
Move the website with a clear plan.
Protect the useful paths into your business while changing the platform, host or website itself.
Read the guideWebsite care
Keep website updates connected to the work.
Software, access and everyday functionality need attention together, with responsibilities that suit the platform.
Read the guideWebsite care
Ask whether the backup can be restored.
The useful test is whether the business can recover the right information and resume the work.
Read the guideWebsite care
Know what is being monitored, and who responds.
Useful monitoring connects a technical signal to a customer task and a person who can act.
Read the guideWordPress package preview
An editable website.
Someone looking after it.
Proposed from AU$129/month ex GST for a marketing website. Hosting, routine care and selected tool licences, with the scope agreed around the site.
This package is a draft for review. The separate $29 static-site hosting option keeps its existing scope.
Review the WordPress packageThe thinking behind the tools
What this looks like in practice.
How we choose the setup, where the work adds value and what needs thought along the way.
A website your team can keep current.
Give staff a clear place to update shared information, with reusable layouts and an agreed route for looking after the site.
Tools that help answer a business question.
Use search data, website checks and dated evidence to decide what needs attention, then explain what the numbers can tell us.
A useful next step
Tell us what
you're working on.
Start with a few rough notes, a website link or one example of what needs attention. You do not need a finished brief.
Let's talk